Frequently Asked Questions

Typically it will take anywhere between 1-3 business days,please let us know if you need it ASAP.

Check your email for a shipping confirmation. We ship USPS. If you cannot find it send us a message and we would be happy to resend your tracking number.

You may cancel your order anywhere between right after and up to 24 hours after your order has been placed **IF IT HAS NOT SHIPPED YET** Send us a message, we would happily help you cancel your order or work out a soulution.

Please send us a message explaining the situation, we are happy to replace items if they are damaged during delivery. We can either send you a store credit or refund you. If you are returning items we only accept items that have not been used yet, if they are open or used we will not accept these.

Yes! Head over to the Wholesale tab on our website to apply for a wholesale account with us. We would love to have you.

1. Trim the Wick: Keep it at 1/4 inch to ensure cleaner burning. A shorter wick leads to less flame, less smoke, less heat, and more candle burning time.

2. Ensure Even Melting: Allow the wax to melt to the edges during each burn to prevent tunneling.

3. Limit Burn Time: Keep each session to 2-4 hours to avoid overheating the candle.

4. Keep It Clean: Regularly remove debris from the wax pool for a cleaner, safer burn.

5. Avoid Drafts: Place your candle in an area with minimal air movement to ensure even burning.

6. Retrieve the Crystal: Once the candle is fully burned, use a spoon to carefully remove the crystal from the wax. Wash it with warm water and soap to remove any residual wax, then add it to your collection or place it in a plant.

7. Wax Removal for Reuse: To remove excess wax from the container, place the candle in the freezer for at least an hour. Once the wax hardens, chip it out, then wash the container with warm water and soap.

8. Reuse the Container: Consider repurposing your candle container. It can be used for planting succulents, storing pens, or holding extra crystal tumbles, contributing to sustainability and creative reuse.